In order to use your credit card, you will either have to pay online via SmartHub, or over an IVR (Interactive Voice Response) at 833-890-7731. We were attempting to use both products to perform in a matter they were not created to support. Belmont Light has an IVR (Interactive Voice Response) service to accept payments over the phone. Yes. Stepless control of light intensity between 3,100 and 28,000 Lux; Composite Curing Safe Mode (at 4,300 Lux) 85x155mm light pattern at 650mm focal distance; Pole lengths include 100cm (standard) and 150cm (optional). Features like linking accounts will only have to be performed in once. Please note, customer service does not accept credit card in person or over the phone. Since SmartHub is fully integrated with our billing software the exchange of data will be smoother. Unfortunately, this is not how the integration between these platforms works. SmartHub also has some additional features that we look forward to releasing in the future. PCI compliance help protects consumer’s card data. Once the switch is made, customers will not have access to the Invoice Cloud portal. Yes. Credit Cards- Either online through SmartHub, or an IVR (Interactive Voice Response) to accept payments over the phone (833-890-7731). Are you leaving on vacations and won’t be around to make a payment when your funds become available in your bank account? This will allow customers to pay their invoice without signing into SmartHub. On this screen you can add an account by clicking the add account button. issues, and general community engagement. Download the app from the Apple App Store or the Google Play Store by searching for “SmartHub” (not case sensitive but must be all one word). View the profiles of people named Belmont Light. Belmont Light does the billing for the Water/Sewer department. From here click on the Manage My Registered Accounts. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. Please note: if you want all your accounts paperless, you have to select this option for each account. We envisioned the functionality working similar to most online shopping carts where you can check out with 3rd parties like Apple Pay or PayPal. Belmont Light does not sell or share any customer data to any 3rd party vendors. Remember to write as legibly as possible. Twitch is the world's leading video platform and community for gamers. Yes. For customer who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. Why sign up for SmartHub if I am not making Online Payments? I am having technical issues with SmartHub, who should I contact? Why did we have two portals in the first place? Checks – Checks are accepted at both customer service windows, plus the drop box outside both locations. This will remove this account from your registered account list. Autopay will draft payment for your final bill. You can sign up with either a bank account or a credit card. 0 Followers, 17 Following, 0 Posts - See Instagram photos and videos from Belmont Lights (@belmontlights) Post-switch, Belmont Light customers will only have to login to SmartHub to complete any of these activities. Additional feature will be added to SmartHub over time. While we cannot predict the future, it is safe to say that this will not be the case. DO NOT try to access SmartHub through the Safari browser as it cannot support the login. In order to keep Invoice Cloud, these services would have to switch to switch company. You should pay any current balance before signing up for autopay, as the first deduction will take place in the following month. Belmont Light has many ways to help: Start with a FREE remote home energy assessment or do a self assessment on your home through https://buff.ly/383d7Li Check out https://buff.ly/3jQTTeY to view our available rebates on ENERGY STAR home devices. For more information around these laws, please go to Belmont Light’s Public Records Request page. Yes, while signed into SmartHub go to the My Profile tab. Our goal is to offer an easier payment experience for our customers. I have forgot my SmartHub password, how can I reset? There is also no grantee it wouldn’t just shift the issues we are experiencing today to a different part of the process. Additional information will be provided on how to use the payment feature in SmartHub. Customers can sign up for autopay through our online customer portal SmartHub. It has become apparent we need to start collecting payments in SmartHub to achieve the user experience we desire for our customers. It is best if customers try to add payment information Monday evening or Tuesday morning. The number is 833-890-7731. Autopay deducts your payment on the due date of you bill. Does Belmont Light accept payments for the Water/Sewer Department? Can I removed accounts linked to my profile on SmartHub? As part of our mission to provide low cost, high quality service, we are committed to providing you with the tools you need to conserve energy, save money, and reduce your environmental impact. How can I view my bill if I go paperless? The plan was customers would go to SmartHub to view their current bill. Below is a breakdown of how each form of payment is accepted: Yes. When Belmont Light converted billing systems in October of 2016, we launched two customer portals, SmartHub and Invoice Cloud. Please call Belmont Light’s customer service department at 617-993-2800. If you are a new customer and haven’t received a bill yet, you will have to wait to receive your first bill to sign up for SmartHub. Yes. Click here to make a one-time payment through SmartHub Pay Now. Thank you! Contact us at 617-993-2837 or energyresources@belmontlight.com. Belmont Light’s customer service staff will not accept credit cards in person or over the phone. Can I add additional users to my account in SmartHub? Could we have just accepted payments in SmartHub from day one? This week is #PublicPowerWeek for Belmont Light and the over 2,000 community-owned electric utility companies across the country. Customer have the ability to view their account information and usage history. To text an outage report please text your message to 1-617-993-6006 Change your password and choose Continue to access the SmartHub app. To unlink an account, go to the list of linked accounts. If you have more then one account linked in SmartHub, there is a dropdown in the upper right corner which allows you to select which account you would like to view bill for. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. This will be a onetime process if you chose to save your payment information in SmartHub. Make the check out to Belmont Light, or Town of Belmont. Change your password and choose Confirm to access SmartHub. On this screen you can add an account by clicking the add account button. Name, address, outage information. Unfortunately, we had issues with the integration between Invoice Cloud and our billing software. Yes, the current limit is $1,000. The idea was residents would have one place where they could go to make payments for any/all services related to the Town of Belmont. It may take longer for these payments to post to your account. All payment information will have to be added to SmartHub manually by customers. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. More payment detail to come. Enter your account information and choose Submit. Yes, you can schedule future one-time payments. Updates will also be posted to Belmont Light’s Facebook and Twitter pages as necessary. Discover, Mastercard and Visa are accepted credit card. This doesn’t mean you can’t pay with your banking software, just that they will cut a physical check and mail it. Yes. Then customers can update their paperless preference for each account that is linked to their profile. Your payment should update your account right away. At this time SmartHub does not have the functionally to register more than one customer. You may address me as Miss Belmont or simply Miss. Paperless customers will receive an email stating their bill is available. I am trying to register online, but I am running into technical issues and it’s not allowing me to register? Stepless light intensity can be adjusted to fit operatory ambient light conditions. I’d prefer not to sign up for SmartHub, can I still sign up for Autopay? Currently in SmartHub, Customer can log-in view their Bill, usage History, updated account preference, sign up for E-bills, set notification preferences and Report Issues. This resulted in numerous issues for both customers and staff. Customers can view a copy of their bills on SmartHub, even if you are not signed up for paperless billing. © 2019 Belmont Light | 40 Prince St., Belmont MA 02478 | 617-993-2800. Belmont’s products have long been recognized for their durability and longevity, all the while helping you practise dentistry efficiently. Click on a topic below to read more. Light Bulb, 12 VAC 55 Watt (A-dec® #041.513.00) H-3 Bulb Type; 12 Volt AC / 55 watt; We made various attempts working with our vendors to improve the process, with little luck. I am located near Northampton in the heart of the Northamptonshire countryside at my discreet studio. See more of Belmont Light on Facebook. Questions? This information will include, service type, payment date, and amount. Some smaller banks may not participate in this program. When can I see my most recent bill in SmartHub? Click on the Bill History section. This will help reduce many of the issues our customers and staff have experienced over the last 2-3 years. Those features require customers to be signed into SmartHub to utilize. Some issues might be quick, and we can solve over the phone. If this is an EMERGENCY please call 617.993.2800—do not fill out form! To unlink an account, go to the list of linked accounts. Who should I contact if I have technical questions about SmartHub? Wait, there are two customer portals right now? Basic payment information that currently lives in SmartHub today will be available. You can also mail payments to the address on the remittance portion of you bill . The colors represent a visual indication of your usage. Depending on the type of issue you are experiencing, we may have to contact our vendor to resolve the problem. Make sure the written amount is correct. Belmont Light shared a post. I am a ‘lifestyle’ disciplinarian, however this site is dedicated to my professional activities. If you have any problems when texting us, please call us yourself or others, take any unnecessary risks or infringe any laws and Unfortunately, due to PCI Compliance laws and technical reasons, your data will not automatically be transferred from Invoice Cloud to SmartHub. Belmont Light has been a part of the Belmont community for over 100 years. New customer will only have to register for access once. Is it possible to schedule a mailing address update for a date in the future? This process is done by our customer service reps. We may have to reach out to you with follow up questions provided from our vendor to fully understand the situation and troubleshoot. Payment Card Industry (PCI) compliance refers to the technical and operational standards that businesses must follow to ensure that credit card data provided by cardholders is protected. For more difficult issues, we made require your assistance in sending us screen shots of the problem which we can forward to 3rd party vendor to resolve. A well-known name in dental equipment, Belmont offers a solid product at a competitive price. This is because the account(s) you are not seeing are not linked to your SmartHub profile. Any payment information stored in Invoice Cloud, including autopayment information, will have to be reentered into SmartHub. The functionality  will not be available to customers before start of business on Monday the 9th. Maximum ceiling height 305cm in respect of a 100cm pole. This will remove this account from your registered account list. This would require custom integration and be a much larger undertaking. Why? Belmont Light has an IVR (Interactive Voice Response) service to accept payments over the phone. If you just enrolled for autopay, your first payment deduction will begin in the following month. Click here for Belmont Light’s Twitter page. If you already signed up for SmartHub, you are a head of the game. Many customers have been vocal about their horrible experience with the current setup. We just switched from Bill Trust to Invoice Cloud 3 years ago, is this going to be the new norm? Utilizing this feature should prevent the issues we experienced due to custom integration. Will I be able to add my payment information to SmartHub at 12am on September 9th? At no time should you endanger When reporting an outage we are From here they would click a payment link which would bring them to a 3rd party for just payment information. in case of an emergency please call 911.Please be aware that our SMS You will be prompted to enter your account number, last name, and email address. Belmont is geographically separated from the Geelong central business district by the Barwon River.The suburb is primarily residential, with some light industry along Barwon Heads Road. Belmont Light has an entire suite of customer tools offered through SmartHub. No, there is discount or credit offered for going paperless. The function has a few limitations. Belmont Light has switched our online payment processor from Invoice Cloud to SmartHub. As a result, many features that are normally available in the Invoice Cloud platform did not work properly. My SmartHub account is locked out, how do I unlock it? Saving payment information is an option not a requirement. Bills should be available the day after the bill is generated. Yes, we accept Discover, Mastercard and Visa. From here, you can print or save the bill. Timing delays with bills posting to Invoice Cloud, and payments appearing on SmartHub will stop. You can link and unlink accounts at any time. This process is done manually in house. SmartHub is an area where customer can go online and see their account information, usage history, view bill images, and sign up for e-billing. Once you click on the view bill link, a new window will open with a copy of your bill. Once we have a proper solution, we will contact you and attempt to correct the issue. Despite our best efforts, our customer experience was well below satisfactory. SmartHub is Belmont Lights customer account portal. What do the color codes represent on the mobile application My Usage screen? The majority of major banks are part of this program. 617-993-2800 to report your outage. The Peak Rewards Program is now Connected Homes. Your new account number is available at the top of your electric bill. All payment methods available for Light bills are also available for Water/Sewer bills. SmartHub has a PayNow feature. Write your account number on the memo field of the check. To link your account, go to the My profile tab. Yes, customers can sign up for paperless billing from our customer portal, SmartHub. Can I schedule a one-time payment in advance? Jason M., Dental Equipment Consultant. This may be subject to change. From here, you have the ability to view bills for each month. Trash Pickup Delayed from 12/17/2020 to 12/18/2020 » Trash and Recycling will not be picked up on Thursday, December 17, 2020, due to the incoming storm. In 2021, resolve to be more energy efficient. Residents will only have one site to sign into to assist with all their self-help need. Why should I believe my user experience will be better with SmartHub only? If you are experiencing technical issues with SmartHub, you can get in touch with our customer service staff. NOTE for iPad users: if you are accessing SmartHub with an iPad, you must download and use the app to access your account. Cash – is accepted at either the Belmont Light Customer service window at 40 Prince Street, or the Treasury customer service window in the Homer Building at 19 Moore Street. Call our customer service department (617-993-2800) to setup seasonal billing. Enter your account information and choose Register. We are consistently looking for ways to give back to our neighbors to make sure that Belmont remains a great place to live and work. Eddie Q., Equipment Dealer. One that would directly affect this process is the use our billing and mailroom services. This is a required field and will control when this address is changed in our billing software. Is there a limit on how much I can pay with a Credit Card? If you currently pay your Bill online via Invoice Cloud, you will have to start doing so on SmartHub. I spend my winters in a warmer climate, can I have my bills forwarded to a seasonal address? Instead many residents are confused and rightfully frustrated with the current setup and process. The City of Belmont acknowledges the Noongar Nation and specifically the Whadjuk people as the Traditional Custodians of this land and we pay our respects to Elders, past and present. What is the recommended screen resolution for SmartHub on the web? Payment will post to customers’ accounts in real time, verse a 24-hour delay. Customers can pay by bank account or with a Credit Card with this service. Yes. This field is the legal amount field. Going forward, SmartHub will be the only portal customers will have to utilize for their Belmont Light needs. From here click on the Manage My Registered Accounts. You can set up a one-time payment that is schedule to pay on a future date of your choosing. The monthly payment for a recurring service that is automatically deducted from a checking account or charged to a credit card. messaging service is only monitored between the hours of 8-4 This may change in the future. Banks will only process a check for the value written here, not the numeric amount in the box. We also accept payments on their behalf. I’ve installed equipment in hundreds of offices. This feature does not allow customers to store payment information or setup autopay. You can link and unlink accounts at any time. SmartHub is a fully integrated product offered by Belmont Light’s billing software, NISC. What if I am already signed up for SmartHub? Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. REPORT A PROBLEM. Belmont Light is proud to offer our customers a range of energy solutions to help you manage your home energy use in the way that best fits your lifestyle. When updating a customer address through SmartHub, customers will be prompted to provide an “Effective Date”. What information do I need to register on SmartHub? For more difficult items we might have to research and get back to you. Yes, but only with a bank account. Detailed payment information like how the payment was made (which Bank Account or Credit Card) will not be available. Find Belmont Light by location or name and Confirm. Does Belmont Light share any of my personal data with third parties? The map above displays any work, outages, or other events currently happening in Belmont. The number is 833-890-7731. How can I fix this? It is not a requirement to receive service, bills, or make payments. Belmont Light previously had two separate customer portals; SmartHub, where customers can go to see their monthly bills and check their usage, and Invoice Cloud, where customers could make online payments. Please call Belmont Light’s customer service department 617-993-2800 so we can assist you. I am not seeing all my accounts then I log on. With the peace of mind of our 5-year manufacturer’s warranty, you can rest assured that your Belmont equipment will allow you to work in confidence for years to come. Your account number will be on your bill. Will my payment history from Invoice Cloud exist in SmartHub? Invoice Cloud is where customers can make online payments. SmartHub keeps a record of the past three years of your bill history. Check should not be written in red ink, pencil or crayon as they will be rejected from automated check processing machines used by banks. Our Customer Service team is here to listen to your questions, respond in a timely and professional manner, and do whatever it takes to assist with your electrical service needs. Do not future date the check. Customer who try and setup features like E-billing will not mistakenly try in the incorrect portal. Click on the “Can’t access your account?” link on the SmartHub sign in page. Can I keep making payments through Invoice Cloud, after the switch date? (message and data rates may apply) with all the necessary information: I frequently recommend Belmont for its price and functionality. When you receive the email, click the login link and use the temporary password. These additional questions tend to frustrate customers as they can come off as worthless, but a require to ensure we are all on the same page. We now have an online bank exchange with Mastercard. Do I have to sign up for SmartHub to pay a bill online? SmartHub comes with built in functionality to accept payment that we are not currently using. Belmont is a southern suburb of Geelong, Victoria, Australia.The name means "beautiful hill". Happy New Year from Belmont Light! Click here for Belmont Light’s Twitter page. Also, having one customer portal should help reduce confusion with where different activities are performed. With over 100 years of service to the Belmont community, we at Belmont Light know there is nothing more important than helping our customers. Updates will also be posted to Belmont Light’s Facebook and Twitter pages as necessary. Please tear off this portion of your bill and return it with your check. The map above displays any work, outages, or other events currently happening in Belmont. The detailed payment history that lived in Invoice Cloud will not be migrated to SmartHub. PCI compliance is enforced by the PCI Standards Council, and all businesses that store, process or transmit credit card data electronically are required to follow the compliance guidelines. There are 41 public power utilities in Massachusetts, serving 400,000 homes, business, and community buildings. Model Options: 301U LED post-mounted; 302C LED ceiling-mounted Previous integration issues between our Billing software and Invoice Cloud will be a thing of the past. E-Check/ACH – Customers also have the option of using their bank’s bill pay software and sending an electronic payment. This may be a result from having the incorrect account # or name on account. Belmont Clesta Light Bulb 24V 60W Black Tip 24 Volt / 60 Watt Black Tip; Fits all Belmont Clesta Lights (Belmont 501074) Price: Login to view price. Supporting one customer portal will help reduce confusion for both customers and staff. Visit our SmartHub page for more information. We accept cash, checks and credit cards. PN 8688 Light Bulb, 12 VAC 55 Watt. For issues preventing payment, your account will be noted and any charges that may normally occur for late payment will be adjusted. encouraging customers to send us imagery of any damages, infrastructure The combination of price and quality makes Belmont a great value. If you wish to make payment though SmartHub, you will just have to log in, and add/setup payment information. Log In You will need to fill out an application and provide a copy of a voided check. Are Belmont Light and SmartHub PCI compliant? This means that the funds will be electronically transferred to us on a next day basis. No, you do not have to sign up for SmartHub. Belmont LED dental lights produce cool, natural light with high color rendering performance, for correct tooth shade matching and for differentiation of soft tissue. Customers can pay by bank account or with a Credit Card with this service. Click here for Belmont Light’s Facebook page. SmartHub is fully integrated with our billing software. Any change to move anyway from collecting payments with SmartHub would require a change to our billing software. This is a fully integrated product, that allows many additional features besides payment processing. If you have a question that you do not see listed, please visit the Contact Us page. In the future we are looking to build on current features we offer though SmartHub to provide residents with the best customer experience possible. While fixing one issue, a new issue is created. Companies that are not PCI complaint could be placing card holder’s data at greater risk of being compromised. From here click on the Update My Paperless Setting on the left navigation bar. Yes, Belmont Light and SmartHub are PCI Complaint and have a yearly review process of our compliance with our credit card processor. A temporary password will be sent to the email address you provide. Click here to set up ongoing online payments through the SmartHub customer portal. Click here for Belmont Light’s Facebook page. Go to the My Profile tab. To be compliant, companies have to meet PCI Standards, which define standard operating procedures around keep card data secure. If duplicates appear, our partner, National Information Solutions Cooperative, provides the correct app. When will I see my payment posted on my account in SmartHub? For customers who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. Please call our customer service department at 617-993-2800, and we can assist you in unlocking your account. Customers can access an electronic copy of their previous 3 years bill on SmartHub. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. Join Facebook to connect with Belmont Light and others you may know. Invoice Cloud was originally intended to be the payment processing company for the entire Town of Belmont. Are there any requirements for writing a check? We only provide information in accordance with Massachusetts Public Record Laws on public records request. 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