This site is owned and operated by Time Off Club, LLC. Does the Nest Thermostat Work without Internet? Select Air to Air or Geothermal depending on the type of your heat pump system 3. See More + The Emerson P210C thermostat is a 5-1-1 day programmable thermostat that allows you set convenient weekday / Saturday and Sunday schedules.This thermostat features backlit display and precise temperature control of plus/minus 1. How can I troubleshoot? For the past two years, whenever the outdoor temp has dropped below 40 degrees or so, the aux heat is supposed to kick in. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. Not compatible with multi-stage heating and cooling, heat pump with auxiliary heat or electric baseboard heating. W2, AUX and or E (Emergency) wiring connections will normally connect to the ecobee3 W1 terminal. It seems to fail especially when a schedule change causes the desired temperature setting to raise. We know you have questions, so below we’ll go into more detail about: Since no one had made changes in the settings, I called out a repairman who found that the heat pump was not the problem, checked the settings on the Ecobee, and found that it was not allowing a dual heat source--the way it has been programmed for 5 … Try switching the breaker for the furnace power to see if that restores power. Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. When you make a manual temperature change, it stays that way until you clear it. Press question mark to learn the rest of the keyboard shortcuts. Aux Heat Runtime Alert- Sets the amount of time that the Auxiliary heat source, if installed, can run continuously before an alert is generated. That's why, … Recently, I installed an Ecobee 3 thermostat and now appear to have no aux or - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. Pre-heat or cool your home from the app if arriving earlier than expected. Help! We’ve always been using an old simple thermostat for use with the house’s stove which uses a millivolt connection. Page 67: Auxiliary Heat W2 Y1 compressor and auxiliary Heat Pump Air Handler heat, if applicable NOTE Do not connect any jumper wires between Rc and Rh. I have two heat pumps each with an Ecobee3. Ecobee gives users a lot of control over their thermostat. My Ecobee alerted me this morning (on the Thermo Screen) that AUX had been running too long. Look for the orange flame icon on the … If the temperature inside the furnace reaches an unsafe level, the furnace may turn off. Out of the box, the Ecobee doesn't work that way. This can be done by going to MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS > COMPRESSOR MIN OUTDOOR TEMP. Ever. This is set at a default 35F (1.7C), so the heatpump will not be used when the weather outside is below 35 degrees Fahrenheit and only aux heat will be used in … Avoid running your heater for long periods during the winter. It was very cold last night, and the Ecobee just ran the heat pump all night long even though it … The ecobee will work with about 95% of HVAC systems. If the flame icon is white, the thermostat is not calling for heat. In your case that means never using the furnace. That's why, recently, I awoke feeling like I was sleeping in a sauna. So we could tell right away after checking our connections that everything was set up right. An overheated furnace can cause a fire, so furnaces have an automatic shut-down trigger for safety. Back … 240V (or line voltage) systems should only be handled by professionals and require precise calculations to make sure they are fully compatible. Auxiliary Heat Run Time: Auxiliary heat source is running too often. But the aux heat NEVER came on. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. The ecobee doesn't even know the defrost cycle is happening and it certainly doesn't tell the aux to kick on. To Set Thermostat to Auto Mode. This appears to have done nothing as I am still without aux heating after running the test cycle on the thermostat. Unlock energy savings on heating and cooling and enhanced comfort with eco+, a free software upgrade for ecobee thermostats. If you have a heat pump installed: 1. Does Chamberlain MyQ Work With Alexa? This site is owned and operated by Time Off Club, LLC. As we head into winter, you will likely be using your Ecobee smart thermostat for heat more often. When temperatures get very cold here (say, 20 or below), my condo really struggles to maintain temperature, while giving me alerts that the Aux has been running too long. So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. You can also tell the auxiliary heat to stop working when the temperature outside your home reaches a certain degree. Once the thermostat has booted up, open the Quick Change menu (cog icon) and check the Wi-Fi connection icon. The furnace is overheating. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not … Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace. It’s working! Finally, you can simply say, “Alexa, tell ecobee I’m cold”, and ecobee will automatically raise the temperature in your home. You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. Why does this happen? Auxiliary Heat RunTime: Your auxiliary heat source is running too often. Everything else in the house is gas fired heat. Maintenance Reminder: You are due for regular maintenance. I reinstalled the old thermostat and it is working as expected (heat + fan). The other issue with not having the option for emergency heat is that you lose control. But the aux heat NEVER came on. It looked as though the heat pump had gone out since it was only running on auxiliary heat source, and there was NO warning from Ecobee. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: Not sure if the heat is on? Heat Pumps and Electric Home Heating - Help with auxiliary heat on heat pump - I am looking for guidance on auxiliary heat with heat pump. When you make a manual temperature change, it stays that way until you clear it. This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. I'd like to pull the Honeywell and put the ecobee back ... any ideas on what could possibly have been going wrong? For example, you can change the minimum difference between the current temperature and the set point required to turn on the heater. Heat Not Responding: The system has failed to heat the home. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. Wiring that is at best, complicated, and at worst, dangerous. It cannot be done using the Ecobee app or website. Which is extremely easy to do with an Ecobee thermostat. Installation Why is my ecobee rebooting? It supports up to 2 stages for heating and 2 stages for cooling as well as up to 2 stages of auxiliary heat (so it actually supports a total of four stages for heating). 2. The big issue is that Ecobee's installation directions say to not hook up the emergency heat wire if you already have aux heat. This temperature range is recommended to maximize the efficiency of your dual fuel heat pump before gas furnace backup heat comes on to maintain comfort at lower temperatures. Check to make sure the vents are clear; there shouldn’t be anything directly in front of them. Have three ecobees installed in the house for multi zone HVAC, all of which were installed by the HVAC installer company. Sale. Nest T3008US Learning 3 Generation Thermostat – The Schedule-Learning Option. Unfortunately, in extremely cold weather, even a properly working heat pump does not reach temperature set on thermostat. Even in the depths of winter, my second floor never got over 63 degrees. Apparently, this thermostat is only configured to have aux heating go through connection W1 and cannot have something connected to only W2. The HVAC is a heat pump, with the air handler in the attic. HVAC equipment manufacturers and the Air Conditioning Contractors of America (ACCA) do not recommend turning off the compressor at all. The target temperature is either determined by the currently active climate or it may be overridden by a hold. And it requires extra wiring that has to be set-up by a professional. The R wire needs to go into the Rc terminal on your ecobee. If your heat still isn’t turning heat, call Ecobee customer service for additional support: 877-932-6233. Follow these steps to change the fan control: Main Menu > Settings > Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. It's homekit compliant, which is great, but it's not the ecobee I bought. 4) Auxiliary heat is malfunctioning Below 40 degrees, your heat pump struggles to heat your home. Select the heat pump menu. I have been searching the internet and found a few different ... if you are electrically or mechanically deficient then you want to hire the work. The heat point on the thermostat is set lower than the temperature in the house. After trying just about everything, I had the HVAC guy come out and install a honeywill programmable thermostat. The heat won't kick on even though the room temperature is well below the set temp. Allow your Ecobee to boot up as normal. The A/C ran fine all summer, but now the heat is not working properly. Other reasons that the heat may not be turning on are specific thermostat settings or a furnace problem. The system has failed to heat the home. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: The heat point on the thermostat is set lower than the temperature in the house. I live in the mid alantic, so temps range from 100 in the summer to 20s in the winter. The current thermostat is a RiteTemp 6025. If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home. ecobee3 manages auxiliary heating through the W1 & W2 (if there is more than 1-stage of aux heat… ecobee recommends turning off the compressor when outdoor temperatures drop below 35˚F; however, this setting is not ideal for energy efficiency and costs. It should be higher at least 1 degree higher than the current temperature in the house. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. Out of the box, the Ecobee doesn't work that way. 4) Auxiliary heat is malfunctioning Below 40 degrees, your heat pump struggles to heat your home. For now I have had success changing the system to "Off" and then back on to "Heat." Need help connecting my ecobee thermostat to my goodman heat pump. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. Check out this article for more information about the Power Extender Kit and how to install it. For the past two years, whenever the outdoor temp has dropped below 40 degrees or so, the aux heat is supposed to kick in. Sometimes there is a genuine problem, but more often than not, there is nothing wrong. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not … Cool Not Responding: The system has failed to cool the home. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. If your furnace still isn’t turning on, you may need to hire an electrician to service it. The target temperature is the temperature that the device attempts to achieve. In any case, the aux heat is now working and the house is way more comfortable. Here are the directions to adjust the heat threshold settings: Depending on the temperature inside and outside your home, changing the heat threshold settings may allow your heat to turn on when it wasn’t before. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. Clean the furnace’s blower fan and evaporator coil every year. Reminders and Alerts While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. Then select HVAC. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. When the thermostat is not in auto mode, there is a single target temperature. I reinstalled the old thermostat and it is working as expected (heat + fan). There are two important points to note here: 1. There are work-arounds (cap the aux heat wire instead) but are not as clean. Need help connecting my ecobee thermostat to my goodman heat pump. Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. 1 Like. However, what if your Ecobee doesn’t turn on the heat? First, make sure your thermostat is set to Heat or Auto mode. Ever. This diagram illustrates the wiring connections for a heat-pump system with auxiliary heating. So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. My ecobee is making a "clicking" noise and will not turn on! A subreddit for ecobee and all their smart home products. Even when the furnace has power, some users have found that switching the breaker solves their problem because it resets the furnace. To the ecobee, the heat is just still running. Specific thermostat settings may be preventing the heat from turning on. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. Go to System. When ecobee switches over to Aux Heat, my Wink app sends me a notification (it's the only reason I still have the Wink app on my phone, tablet, etc). Look for the orange flame icon on the thermostat display. If it isn’t connected yet, try closing the menu, waiting a few more minutes, and then opening again. Turn it off, wait at least one minute, then turn it back on again. Then, use the slider on the main display screen to increase or decrease the desired temperature. For example, lowering the heat differential temperature will cause your heater to turn on sooner. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. They were very comfortable getting it installed and running. *This must be at least 5 degrees higher than your selection in Part 1, Step 6. The easiest is probably the ecobee. My ecobee thermostat won't turn on. AUX heat refers to your heat pump’s “backup” electric resistance heating. This should all be happening automatically between the heat pump and furnace. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. eco+ makes saving energy automatic. When it gets below 35 degrees, a heat pump loses its efficiency and cannot keep up with the heat loss of the structure. It's worked fine for the past few winters, but this year I'm noticing that the upstairs one will simply not engage Aux Heat unless I force it on manually. ecobee does this automatically. I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. There are a few things you can do to prevent your furnace from overheating: When your Ecobee thermostat isn’t turning on the heat, the solution may be to change your heat set point, the heat threshold settings, or the fan control. Was a massive remodel, so just about everything is new. I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. The ecobee will not be compatible with high-voltage systems. Designed by Elegant Themes | Powered by WordPress, How to Transfer your Ecobee to a New Owner. If this isn’t the first time you have had an issue with receiving power from your furnace, you may want to use the Power Extender Kit that came with your Ecobee thermostat. I have a heat pump system with aux heat. Google … Changing the heat set point can be done on the thermostat interface or in the app. Specific thermostat settings may be preventing the heat from turning on. Auxiliary Outdoor Temperature: Your auxiliary heat source is running at higher than expected outdoor temperatures. It's currently wired up at the thermostat the way the RiteTemp instructions say (the C wire is present and hooked up), except that the W wire from the air handler is connected to the W2 terminal on the thermostat, and the Y wire is interrupted by a float switch for the drip pan. My furnace won’t turn on! Which is extremely easy to do with an Ecobee thermostat. So I left the white wire connected to W1 and disconnected the brown wire and taped it off. Adjusting these heat settings can only be done on the Ecobee thermostat interface. Press Menu on the main screen. Set the HVAC to Auto. The fan may stay on to help cool down the furnace, but it will not send heat throughout your house until it has cooled down to a safe temperature. I would like that as well. Not sure if the heat is on? Select Aux Heat Max Outdoor Temperature; select between 30 and 45 degrees; select Save. The HVAC unit in question is a heatpump with a 10k aux heat coil. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. 45 30 If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. Cool Not Responding: The system has failed to cool the home. Hey guys, I think I'm having a problem whereby the Ecobee isn't actually activating the auxiliary heat on my heat pump. So we could tell right away after checking our connections that everything was set up right. Press J to jump to the feed. The ecobee thermostat supports the following key concepts. Dec 12, 2020 | Smart Thermostats, Troubleshooting. tgrant48 November 14, 2019, 3:50pm #2. This heat setting should only kick on when the heat pump can’t produce enough heat to warm your home or if your heat pump goes into defrost mode. 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