Fare - means the total charged for travel on our Flights, including the Base Fare and Taxes, but excluding Service Fees. 10.2.2 Notification of a Flight Cancellation less than seven (7) days but more than one (1) day before Travel. An appropriate meal if the delay exceeds three (3) hours from the originally scheduled time of departure. 14.4.3 We shall furthermore not be liable for indirect or consequential damages of any nature whatsoever and howsoever arising. 7.1.18 If you have presented a Booking with an alteration made neither by us or our Authorised Agents. If we accept your Hold Baggage but do not carry your Hold Baggage on the same aircraft as you, we will exert our best efforts to make it available to you for collection at the Place of Destination as soon as is practicably possible. We will only make a refund or Credit to the Customer named on the Booking or to the person who paid for the Booking. A Child or Infant in a travel seat must travel in a seat in the first four (4) rows or the last four (4) rows of our aircraft. Customer care: use our Help Center or contact our agents here. The Booking you have purchased is valid for transportation only as shown on the Booking Confirmation for the Customer named, from the Place of Departure to the Place of Destination on the date and flight number shown. Find the best deals by comparing the cheapest flights and read customer reviews before you book. In all of the above cases, where you accept our new Scheduled Departure Time, or the options offered to you by us, we will have no further liability to you in this regard. 8.15.1 Only the person with the Baggage Receipt is entitled to delivery of the Hold Baggage. They asked me to call the customer care and it was closed. Fares do not include any type of ground transport services. You may carry some of your Baggage free of charge. Infants may occupy a certified travel seat which will be fixed to a standard seat on our aircraft which must be purchased at the applicable Tariff. If your Cabin Baggage Allowance exceeds the maximum dimensions or weights as detailed in our Carriers Regulations, or we decide it is not safe, you must check it in as Hold Baggage, whereupon its weight will be cumulatively added to your Hold Baggage and any Excess Baggage and relevant Service Fees calculated. Scheduled Arrival Time - means the time we advise you when Booking that the flight on Your Booking will arrive to its Place of Destination. 14.4.6 Nothing in these Conditions of Carriage prevents us from excluding or limiting our liability under the Convention or any laws which apply; or gives up any defence available to us under the Convention or any laws which apply; against any public social insurance body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a customer. 4 of Montreal (1975), The Guadalajara Supplementary Convention (1961), Items you are forbidden from carrying by local law (including but not limited to drugs and alcohol), Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous), Explosives (munitions, fireworks, pyrotechnic devices and flares), Corrosives (acids, alkalis, mercury and wet cell batteries), Flammable liquids and solids (lighter fuel, matches of any kind, paints, thinners, fore lighters or other items which may easily ignite), Poisons (toxic substances, weed killer and insecticides), Oxidising materials (organic peroxides and bleaching powder), Infectious substances (virus culture, bacterial strains), Other items which are offensive materials or magnetised materials, Hypodermic Syringes (unless supported by medical evidence), Scissors and any other sharp/bladed objects (e.g. Flyadeal (F3/FAD) is Saudi Arabia’s newest low fare airline. If we change your Scheduled Departure Time by more than one (1) hour, but less than three (3) hours, we will provide you with a Voucher to the value of twenty (20) Saudi Riyals, valid for six (6) months from date of issuance. Read Verified flyadeal customer reviews, view flyadeal Photos, check customer ratings and opinions about flyadeal standards. In accordance with the applicable law. All of this indicates that they do not care about the customer. Refunds of payments made by credit or debit card will be refunded to the original form of payment. Infant - means a Customer aged over eight (8) days old and less than two (2) years old on the date of travel. Still need help? Please note that for safety reasons we limit the number of Infants we can accept on each Flight, we also limit the numbers of Infants in each row of our cabin, therefore the Booking of an Infant will be subject to availability. Its first flights will initially target Saudi Arabia, Riyadh, Jeddah and Dammam and will gradually expand to include major flights Regional destinations in … We also offer an optional SMS Service which, if selected, also sends the details of your booking, confirmation of any subsequent changes and your web check-in Boarding Pass to you by SMS. And hence that’s all for the baggage policies of Flyadeal Airlines. If you have not provided us with full and correct contact information we will only be liable for compensation, as detailed below, available based on when the notification of said change was notified to all other Customers travelling on the Flight. Flyadeal has truly added a solid asset to their team. Acceptance for carriage of Assistance Dogs in the aircraft cabin is subject to you assuming full responsibility for the Assistance Dog, including responsibility for their behaviour and for and damage they cause to us, our aircraft, other Customers or Baggage belonging to other Customers on your Flight. 10.2.1 Notification of a Flight Cancellation seven (7) or more days before Travel. Hold Baggage - is baggage which we have taken into our custody and for which we have issued a Baggage Identification Tag and Baggage Receipt which normally travels in the hold of the aircraft. Scheduled Departure Time - is the time we advise you when Booking that the flight on Your Booking will depart from its Place of Departure. If you are travelling with an electric wheelchair, or require additional support during your trip, for example Customers who require one-to-one care onboard or are unable to walk from the aircraft door to their seat, you must call us to make your booking at least 48 hours in advance of your planned travel as we may need to make additional arrangements for you. The Conditions of Contract and additional information contained within the Booking Confirmation shall form part of these Conditions of Carriage. Registered address (not open to the public): c/ Conde de Peñalver, 5, 1º Ext.Izq, 28006 Madrid, Spain. You will be allocated two (2) seats, where possible in the first row of our cabin. 14.2.5 We do not accept any liability for death, injury, disability, delay or loss caused by anything in Baggage to you, or your Baggage. Reviewed October 16, 2018 . You must be able to use the bathroom unaided and the plaster cast must be at least forty-eight (48) hours old. 2 of Montreal (1975), The Warsaw Convention as amended at The Hague and by Additional Protocol No. 14.3.1 Our liability for delay, damage or loss to Hold Baggage is limited by the Convention, our Carrier Regulations and these Conditions of Carriage and any applicable law where an investigation determines that the delay, damage or loss resulted from an act, or failure to act, by us with either the intention of causing the delay, damage or loss; or recklessly and with knowledge that delay, damage or loss would be the probably result. If you have provided us with your contact information (mobile number and / or email address) we will endeavour to notify you of any such changes as detailed in this Article 10. If we change your Scheduled Departure Time six (6) hours or less we will advise you of the new Scheduled Departure Time. Its focus is on leisure and low-cost with high value. 14.3.10 We are not liable in any way whatever for damage to items which you are forbidden from including in your Hold Baggage under Article 8. Such screening could be performed more than once. Wishing nothing but the best in your future endeavors. Child - means a Customer aged between 2 and 11 years of age (inclusive) on the date of travel. No charge for carriage of a Customer’s own manual folding wheelchair as hold baggage. Stopover - means a scheduled stop on your journey at a point between the Place of Departure and the Place of Destination. Save money on unique deals for flights, hotels and car rentals online. The baggage allowance for flyadeal passengers includes one piece of carry-on baggage weighing 7kg or less. We will record your Booking in our computer system. Flyadeal Voucher? ‎Fly for Less with the flyadeal App. If you have modern collapsible crutches we can accept them as additional Cabin Baggage, for no additional charge. You must provide a medical certificate, signed and stamped by a doctor, not a nurse. Boeing won Flyadeal as a customer in December when the airline committed to buying 30 737 Max aircraft with an option ... exclusive and inside news and data on the health care industry. 9.4.1 Travel of an Infant on an Adults Lap. We are flyadeal, Saudi Arabia’s new Low Fare Airline. 14.2.4 If we prove that the damage or loss was caused by, or contributed to by, the negligence or breach of these Conditions of Carriage or your failure to comply with applicable law, orders or requirements of any applicable country, we may be exonerated wholly or in part from liability. Passengers travelling with infants are also permitted to bring one personal item onto their flight as long as it is able to fit underneath the seat in front of them. Website - means the flyadeal website at www.flyadeal.com or any alternative you may be notified or directed to use. In this circumstance, you will not be entitled to a refund or credit of the Tariff and Service Fees. Team Leaders are the focal point for any queries from other departments and from Agents during … During the Hajj period, Muslim Customers with a Visit Visa / Umrah Visa will not be permitted to enter Saudi Arabia via Jeddah or Madinah. Baggage Receipt - means the receipt given to you by us or our Authorised Agent at the check-in desk which identifies your Hold Baggage. If we change your Scheduled Departure Time by less than three (3) hours we will advise you of the new Scheduled Departure Time. Travel seats qualified for use in aircraft according to the German “Qualification Procedure for Child Restraint Systems for Use in Aircraft” (TÜV Doc. • Contract and all schedules relating to the Customer Engagement Centre, including workflows and customer care DOA. None of our Authorized Agents, servants, employees or representatives has authority to alter, modify or waive any provision of these Conditions of Carriage. However, the Customer may travel after five (5) days from the commencement of the appropriate treatment, Tuberculosis Customers with Tuberculosis will not be accepted for travel until their medical practitioner can certify they are not infectious, Asthma - Deterioration within 48 hours of travel, Head Injury - Within 2 weeks of travel or where there is air in the cranium, Ear or Sinus Pathology - Within 48 hours of travel, Phobias – Inability to cope with, or extreme fear of flying, Decompression Sickness - Requires clearance from a specialist in hyperbaric medicine, Penetrating Eye Injury - While there is air in the eye or a vitreous leak, Pneumothorax - Within 14 days of resolution, Plaster Casts - See above. Cookies help us deliver our services. Dear Customer. Regardless of which option the Customer selects they will also receive a Voucher to the value of two hundred (200) Saudi Riyals, valid for six (6) months from date of issuance. عرض المزي Pneumothorax Within 14 days of resolution. 10.1.2.1 Notification of a change to Scheduled Departure Time Within One (1) Day of Travel. Pulling issues faced by users like you is a good way to draw attention of flyadeal to your problem using the strength of crowds. Cities served include Dammam, Jeddah, Qassim, and Riyadh. Service Fees are non-refundable and will not be credited or refunded in the event you do not use your Booking. Customer service are great, friendy and they reply so fast via email or phone if I had any concerns and inquires. 7.1.22 If you have behaved in a way mentioned above on or in connection with a previous Flight and we believe you may repeat this behaviour. be signed and stamped by a Doctor. Worst Customer service. The first operational operation of Flyadeal airlines is scheduled to begin on the 87th National Day of the Kingdom of Saudi Arabia on 23 September 2017. The Customer’s own wheelchair will be returned at the baggage carousel with other hold baggage, states clearly the number of weeks of pregnancy and expected due date, confirms the pregnancy is free of any complications, confirms the Expectant Mother if ‘fit to fly’. Spare or loose batteries, including lithium metal or lithium ion cells or batteries, for portable electronic devices must be carried in Cabin Baggage only and must not be packed in Hold Baggage. 14.3.9 We are not and will not be under any circumstance at any time liable for any damage caused by your Baggage. Medical certificates signed by nurses or midwives will not be accepted. 8.11 Fragile, Perishable and Valuable Items. 9.8 Hearing / Visually Impaired Customers. Dear Customer. The venture is part of Saudia Group's SV2020 Transformation Strategy, which aims to elevate the group's units into world-class organizations by 2020. If you choose to pay later by SADAD Biller your Booking will not be confirmed unless full payment has been received within the time limit specified by us at the time of booking. Customer care: use our Help Center or contact our agents here. On arrival, a medi-lift vehicle will be provided where steps are used to disembark the aircraft. Our Fare Rules will be confirmed to you at time of Booking, on your Booking Confirmation and are detailed in our Carrier Regulations. Exemptions may be made for medications, baby milk/foods and special dietary requirements. If you find this change unacceptable you will also be offered the option of changing to a Flight on an alternative date or time, with no additional Service Fees or Fares charged to you, or claiming a Credit of the Tariff. Young People, defined as Customers aged from twelve (12) to fifteen (15) years of age (inclusive), may travel unaccompanied on our Flight but we accept no additional responsibility for these Customers over our responsibilities and obligations detailed in these Conditions of Carriage. Please read Article 9.19 regarding the booking requirements for an Assistance Dog. 7.1.20 If you have changed your transportation without our agreement; 7.1.21 If you have failed to present your Booking or your Boarding Pass or your travel documents to us when reasonably asked to do so; if you have failed to complete the check‐in process by the Check‐in Deadline; if you have failed to arrive at the boarding gate on time. Since the very start of flyadeal, customers have shared their delight with low fares and the new flight services available ... Every month, its social care team processes over 50,000 messages from customers. 9. Please note that if you also require an escort within the airport terminal you will need to request this service when you book. have a solid back and seat with internal restraint straps installed to hold the Child / Infant securely, ii.) As specified by the Government of the Kingdom of Saudi Arabia, Customers with Hajj or Umrah visas must disembark in Jeddah or Madinah only. However, and if you are not available, we will have unconditional right to search your Baggage in your absence. Days - means calendar days including all seven days of the week. Failing to do so may result in your behaviour being identified as detailed in Article 12.1 and 12.2 above. Hina Singh 1 review. Our communications to you will be by electronic mail to the email address provided by you at time of Booking. The CEC Team Leader is Responsible for delivering service excellence to flyadeal Customers; managing the CEC team to handle inbound and outbound queries and complaints, across multiple communications channels, optimising Customer satisfaction and flyadeal revenues.. If you have selected a ‘Ladies First’ seat, we will endeavour to ensure that only female Customers are seated next to you, however, if for operational reasons we are unable to provide this service you will be entitled to a Credit from us of the relevant Service Fee. Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117. Flyadeal aims to become the second largest airline in Saudi Arabia within a few years. Flight - means a single flight operated by the Carrier from one airport to another airport. If, for your comfort, you require an additional seat onboard this may be booked, at the full applicable Tariff by calling 9200 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia). If you are expecting, congratulations! Why should I report an Issue with flyadeal? Special arrangements must be made to ensure the aircraft is equipped to carry your equipment so please call our Customer Engagement Centre team to book on 92000 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia) at least twenty-four (24) hours before your planned departure. Any applicable Service Fees for these seats will be included in the Tariff. The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text. 14.3.4 If the weight of your Hold Baggage is not recorded on your Baggage Identification Tag we shall presume it to weigh no more than the Hold Baggage Allowance included in your Booking. Airline Designator Code - is the two or three letters or the letter and number which identify individual Carriers in a Booking Confirmation, timetables, reservation system or elsewhere. Fare Refund - means a refund, under Article 10 of the Fare for your Booking. You may also carry one small container of dog food onboard in addition to your standard cabin baggage allowance. Infants are defined as aged from eight (8) Days to under the age of two (2) years on the date of travel. The flight was delayed on departing due to a late inbound aircraft with no real apology for the delay (it was over an hour in the end). If you are travelling with your own manual folding wheelchair, this should be checked in as hold baggage. Must be split if the injury is less than 48 hours old, Fractured jaw which has been wired - Customer must carry wire cutters onboard and must travel with a Carer capable of cutting the wires if necessary. As we have limited space in the cabin we are unable to accept non-collapsible crutches to be carried with you in the Cabin. If you have already arrived at the airport we will also provide you with hotel accommodation, near the airport, until your Flight is ready for boarding. Cabin Baggage is carried with you on to the aircraft. You, your, yourself - means any person holding a Confirmed Booking who is to be carried or is carried on an aircraft, except members of the crew. These services are not available on demand and must be pre-booked with our Customer Engagement Centre. Mumps At least nine (9) days post swelling. 12.2 Diversion Costs Caused by Unacceptable Behaviour. Head Injury Within 2 weeks of travel or where there is air in the cranium. Before we accept your Booking, we will tell you the Scheduled Departure Time of your Flight in effect as of that time, and it will be shown on your Booking Confirmation. Carrier Regulations - means our regulations regarding our Fare Rules and Service Fees. 7.1.19 If you cannot prove you are the person named in the Booking when presenting for check‐in or boarding. If you are unsure, check with our Authorised Representatives before going through security. You must call our Customer Engagement Centre team on 92000 0212 or +966 (0)12 653 9515 (if calling from outside the Kingdom of Saudi Arabia) before you book and at least forty-eight (48) hours before your planned travel as special arrangements must be made to carry oxygen cylinders onboard. The process was done very quickly and he answered all my questions. If the number of volunteers is less than the number by which we are unable to offer carriage, we will produce a list of all Customers booked to travel on the Flight. The Tariff and all Service Fees must be paid in full when a Booking is made. Any items which are larger than your Hold Baggage Allowance will be accepted for carriage only if less than 65 x 85 x 140 cm and if the relevant Service Fee is paid. General information about Flyadeal.