As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. A great team who are really helpful. Raisin is currently offering a bonus of up to £100 when you open and fund a savings … Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. All rights reserved. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. 20 Gatehouse Bank reviews. Communication has been atrocious, they use their own solicitor who doesn’t seem to want to talk to anyone, unexplained delays have been ongoing, my parents lost the house they were buying, and 6 months later we’re STILL waiting to exchange contracts. * Charter Savings withdrew their 1 Year 1.11% rate on Monday, replacing it later in the week with a 0.90% version and similarly their 1 Year ISA went from 0.95% to 0.75% * Gatehouse Bank cut rates across their entire fixed rate bond range and their fixed rate ISA range * Ikano Bank … A week later I finally received a call back from Z. I explained that I had taken the services of a different lender. We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. The next best one-year fixed rate … We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. Gatehouse is one of a handful of banks that has partnered with savings marketplace Raisin. I immediately let Gatehouse Bank know to put a pause on my application. HELL AND BACK!Quite the irony that one decides to use the services of an Islamic bank and my title refers to hell. Gatehouse Bank joins UNEP FI as a founding signatory It is great to see our CCO, Paul Stockwell in Mortgage Strategy’s latest magazine, discussing the rental sector. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! Gatehouse Bank; United National Bank ; How do they compare to standard savings accounts? The main difference is the fact they don’t pay interest but in reality, most Sharia-compliant accounts will pay out the anticipated profit rate given. Gatehouse Financial Group is a real estate focused shariah-compliant financial services group comprising of Gatehouse Bank plc, Gatehouse Capital KSCC and associated companies. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. Although it does take time to get from Application to Completion, if you have everything in place you will get there.In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.Thank you all so much!Mahomed, Leicester, UK. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. Dangerously bad, misleading and badly represented by intermediary. It was easy to register, the App gives me access and account information which has allowed me to invest at far better rates than my personal Bank. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. Cost me £50k. In the end this is what I had to do in order to complete the purchase and as a result I will apply for a remortgage elsewhere. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. I am extremely happy with the service Gatehouse Bank provided. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. Please call our customer services team on 0345 600 3350 (between 9am-5pm Monday-Friday) if you are still experiencing problems, who will be able to resolve any issues. It got to the point where we would be homeless and losing the purchase due to ridiculous requests. Gatehouse Bank is a Shariah-compliant bank offering savings products and finance for UK commercial and residential real estate, in addition to sourcing and advising on UK real estate … I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! I would advise Gatehouse that their time would be better spent correcting their failing level of service rather than feigning privacy concerns in order to have reviews removed.Having said that in order to comply with guidelines all names have been removed and replaced with 'X', 'Y' and 'Z' ___________________________________________I approached Gatehouse Bank to facilitate an Islamic Finance product and was allocated X as my financial advisor. Gatehouse Bank savers enjoy competitive rates generated from ethical, socially responsible investments. Mortgage application. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. Truly recommended! Thank you Mufassal you are a great asset to Gatehouse Bank, Professional & Reliable! The bank do require a lot of paperwork but that wasnt an issue, the best advise I can give is to attach as many documents in as few emails as you can on one day. They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank … Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. Profess halal credentials. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. As a first time buyer, I had several questions which I needed answers for. Gatehouse Bank Reviews 1 / 5Poor overall rating Founded in 2008, Gatehouse Bank is a shari'ah compliant bank which offers real estate finance, mortgage-related products as well as savings products. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. These principles will directly impact the way in which the bank chooses to invest and lend the money you deposit into your ethical savings … Cost me £50k. Which? Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! One of the few lenders who continued lending and supported brokers throughout lockdown. We are very grateful to Gatehouse and their employees for their guidance and patience, and of course for our new home! Your feedback is appreciated and will help us to improve our service going forward. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. Please call our customer services team on 0345 600 3350 (between 9am-5pm Monday-Friday) if you are still experiencing problems, who will be able to resolve any issues. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. When other banks do this they give you the option to withdraw funds early without penalty. Excellent from start to finish. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. This review has been amended as Gatehouse reported my review due to it containing personal information (calling out specific individuals by name). Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. Would use again. Having spoken with him, I am eager to find a property and more importantly use Gatehouse Bank for my shariah finance. Please re think when buying from this bank. Hello ATOM Bank Hello ATOM Bank Basically I was looking for an Easy Access Savings Account that was both straightforward to setup and use. I have now passed the matter to the financial ombudsman to support me. I’d say from our experience steer well clear from this bank. We started our mortgage process back in July and completed near the end of November. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. GateHouse Bank – 5 Years – 2.10% AER If you’re looking for a slightly better rate – and you’re happy to lock order to get the highest paying yields with a fixed-rate savings … Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. Gatehouse Bank is a bank based in central London, Mayfair to be precise. It currently has partnerships with six banks. I immediately let Gatehouse Bank know to put a pause on my application. Having spoken with him, I am eager to find a property and more importantly use Gatehouse Bank for my shariah finance. As is mentioned by a previous review, i found the whole process with Gatehouse Bank to be lengthy, frustrating and ultimately a waste of time and effort which could have been better served elsewhere. News Gatehouse Bank employs a team of … We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. The … this is a good example of working as a team. Any potential clients please be aware of the delay tactics and go with a company which is more professional. Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! Gatehouse Bank … That is to say they asked for piecemeal information over several months on a simple buy-to-let for which I more than met their financial eligibility requirements, in fact i had the money to buy outright. After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. That is to say they asked for piecemeal information over several months on a simple buy-to-let for which I more than met their financial eligibility requirements, in fact i had the money to buy outright. Please re think when buying from this bank. 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